Cosmofun is an entertainment operator entailing arcades, interactive games, physical activity games and educational games for recreation and entertainment under varied brands and in varied locations, catering to all age brackets.
Management and staff of Cosmofun operating Cosmocity, Play and Pop Up in Lebanon along with Cosmocity and Monkey Maze in Egypt are committed to the principle of never-ending improvement in service quality, reliability and customer service excellence.
We shall ensure that these fundamental principles are inherently explained, understood and implemented by the company personnel for conformity to ISO 9001:2015 and ISO 45001:2018 requirements, while complying with applicable laws and regulations.
We are committed to the provision of necessary resources and implementing international best practices in managerial, technical and operational control measures, to maintain the provision of quality services, in a safe environment.
With full top management commitment and support we aim to ensure:
- Our employees’ full competence and confidence in their area of work;
- The quality of our services meets and exceeds our guests’ expectations in every aspect of our operation;
- The full understanding of, and compliance to all interested parties’ needs with reference to their cognitive association with the company;
- The sourcing of reputable suppliers follows a formal process based on high standards and above average quality in conformity to the company’s highest criteria;
- Adherence to contractual, regulatory and statutory requirements in line with industry best practices;
- A safe and healthy workplace for employees, contractors and visitors, preventing injuries and ill health by reducing and eliminating OHS risks and hazards
- The active communication, participation & consultation of workers, and their contribution to the QHS management system.
Cosmofun continually strives to improve the performance of its QHS management system, by setting and reviewing objectives and targets.
The management is also committed to review the policy and objectives every year to ensure continued suitability and appropriateness to the purpose of the organization.